PRIVACY POLICY

At Etalon Concierge, we are committed to protecting the privacy and security of our clients' personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the personal information we gather from our clients and website visitors.

Background & Scope
Information We Collect
How We Use Your Information
Information Sharing & Disclosure
Data Security
Your Choices & Rights
Social Media
Cookies
Complaints & Access Requests
Changes to this Privacy Policy

Background & Scope

Etalon Concierge is committed to protecting the privacy and confidentiality of personal information collected from clients and website visitors. This Privacy Policy applies to all services offered by Etalon Concierge and governs the collection, use, disclosure, and protection of personal information in accordance with applicable privacy laws and regulations.

Etalon Concierge is a premier luxury concierge service provider specializing in personalized travel experiences, lifestyle management, and international real estate investment opportunities. As a trusted partner in crafting bespoke experiences for our clients, we are committed to safeguarding the privacy and confidentiality of personal information entrusted to us. We adhere to stringent privacy standards and employ robust physical, electronic, and procedural safeguards to ensure the security of personal information in our possession.

This Privacy Policy outlines how Etalon Concierge processes and protects the privacy of personal information collected in the course of our business operations. It applies to all individuals who engage with our services. As a data controller under the General Data Protection Regulation 2016/679 (GDPR) and similar legislation, we are responsible for the processing of personal information provided to us in connection with our luxury travel consultancy, lifestyle management services, international real estate investments, and marketing activities.

While we strive to maintain consistent privacy practices across jurisdictions, there may be instances where local data protection laws impose additional requirements. In such cases, we adapt our information handling practices to comply with applicable regulations in the respective jurisdiction, ensuring the protection of personal information in accordance with local laws and standards.

Information We Use

We collect personal information from our clients and website visitors in order to provide our luxury concierge services and improve our website experience.

Personal information, as defined under applicable data protection laws including the General Data Protection Regulation (GDPR), encompasses information relating to an identifiable individual, such as name, contact details, passport information, and online identifiers. At Etalon Concierge, we collect various types of personal information necessary to facilitate travel arrangements, including:

Identifiers: Name, address, phone number, email address, date of birth, passport details, and driver's license information.
Travel Preferences: Travel itineraries, accommodation preferences, dining choices, and special requests.
Commercial Information: Records of products or services purchase, and purchasing history.
Internet or Electronic Network Activity: Device information, IP address, and network data.
Geolocation Data: Location information relevant to travel arrangements.
Professional or Employment-related Information: Details pertinent to travel bookings and arrangements.
Financial Information: Payment details for booking reservations and processing transactions, including but not limited to card details and other financial information necessary for transactions.
Health Information: Dietary requirements and health issues pertinent to travel.
Other Details: Relevant information required by travel service providers.

Additionally, we may collect sensitive information under certain circumstances, such as racial or ethnic origin, religious beliefs, sexual orientation, and health information, with explicit consent and where necessary for travel arrangements or related activities. We adhere to strict privacy principles and only use sensitive information for the purposes for which it was collected, ensuring compliance with applicable data protection laws

How We Use Your Information

At Etalon Concierge, we are committed to respecting and protecting your privacy. We will only process your information where:

Voluntary Consent: You have given your voluntary consent to such processing, which you may withdraw at any time.
Service Provision: The processing is necessary to provide our bespoke services to you, ensuring personalized and exceptional experiences.
Legal Compliance: The processing is necessary for compliance with our legal obligations, ensuring that we adhere to all applicable laws and regulations.
Legitimate Interests: The processing is necessary for our legitimate interests or those of any third-party recipients that receive your personal information.

Detailed Purpose Of Data Collection

When you contact us regarding travel bookings or queries, our primary purpose is to provide you with tailored travel advice and assist you with booking travel and related products and services. Whether it's booking a flight, reserving accommodations, or arranging transportation, we process your personal information to fulfill your travel requirements efficiently.

We process your information to facilitate bookings and ensure seamless travel experiences. This includes sharing your details with airlines, hotels, car rental companies, and other service providers involved in your travel arrangements. Please note that these providers may also use your information in accordance with their respective privacy policies

In addition to service provision, we may use your information for:

Customizing and improving our services
Communication with you, including updates and marketing materials
Market research and analysis
Compliance with legal obligations and regulatory requirements
Protecting against fraudulent activities
Internal administration and accounting purposes

Information Sharing & Disclosure

At Etalon Concierge, we understand the importance of safeguarding your personal information. We may share your information with trusted third parties only under specific circumstances and in accordance with this Privacy Policy.

Service Providers: We may engage third-party service providers to assist us in delivering our services to you. These service providers may include but are not limited to airlines, hotels, car rental companies, tour operators, and payment processors. We will only share your information with these service providers to the extent necessary to fulfill your requests or provide you with the services you have requested.
Protection: We may disclose your information when required by law or in response to legal process, such as a court order or subpoena. We may also share your information with law enforcement agencies or other government authorities when necessary to protect our rights, property, or safety, or the rights, property, or safety of others.
Corporate Transactions: In the event of a merger, acquisition, reorganization, or sale of assets, your information may be transferred as part of the transaction. We will take reasonable steps to ensure the confidentiality of your information and notify you of any changes to the ownership or control of your personal information.
Consent: We will obtain your consent before sharing your information with third parties for purposes not described in this Privacy Policy or before using your information for any purpose materially different from those disclosed herein.

By using our services or providing us with your personal information, you consent to the sharing and disclosure of your information as described in this Privacy Policy. If you have any questions or concerns about our information sharing practices, please contact us using the contact information provided in this Privacy Policy.

Data Security

At Etalon Concierge, we prioritize the security and protection of personal information entrusted to us. We have established and maintain appropriate technical and organizational measures to safeguard personal information against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

We employ various physical, electronic, and organizational security procedures to ensure the integrity and confidentiality of the personal information we collect, store, and process. These measures may include but are not limited to; encryption, access controls, firewalls, secure data storage facilities, and regular security reviews.

Etalon Concierge continually evaluates and updates our security technologies to mitigate risks and ensure the highest level of protection for your personal information. However, it's important to note that while we take all reasonable precautions, we cannot guarantee the security of information transmitted over the internet or stored on third-party servers.

While we are committed to safeguarding your personal information, we cannot control the security measures of third-party websites or services. Therefore, we advise you to review the privacy policies and security practices of any third parties with whom you interact.

Once personal information is no longer needed for our business purposes or as required by law, we will take the necessary steps to securely destroy or de-identify it to prevent unauthorized access or use. Your privacy and data security are of utmost importance to us, and we are dedicated to maintaining the highest standards of protection for your personal information.

Your Choices & Rights

At Etalon Concierge, we respect your choices and rights regarding your personal information. If you wish to exercise any of the following rights:

Access, update, modify, rectify, erase, object to, or obtain a copy of the personal information we hold about you;

Restrict or stop us from using any personal information we hold about you, including withdrawing any consent you have given for processing such information;

Request a copy of your personal information in a suitable machine-readable format. You can make a Subject Access Request by contacting us. Upon receipt of your request, you will receive acknowledgment from us.

We are committed to processing your requests within the timeframes stipulated by applicable privacy laws. In any event, we will strive to respond to and process your requests within one month or less. However, we reserve the right to extend this period for complex requests or as permitted by law.

Please note that we may deny your access to certain information in accordance with applicable laws, such as exemptions for national security or confidential references. If we deny your request, we will provide written reasons for the denial, unless unreasonable to do so, and note your request and the denial in our records as required by local data protection laws.

If you are unsatisfied with our response or handling of your request, you have the right to lodge a complaint with the relevant supervisory authority.

You agree to update your information whenever necessary, and we may assume the accuracy of the information provided unless notified otherwise.

You can opt out of receiving marketing communications by email at any time by clicking the unsubscribe link in the marketing emails you receive from us or by contacting us.

In some cases, we may request proof of your identity to comply with security obligations and prevent unauthorized disclosure of personal information.

Social Media Connections:

Etalon Concierge's digital platforms may integrate features and widgets from social media platforms, such as buttons for "Like" and "Share." These features are operated by third-party companies and may collect data such as the pages you visit on our website or mobile app, as well as your IP address. They may also use cookies to ensure proper functionality.

If you are logged into your social media account while using our platforms, the third-party provider may link your activity on our site to your social media profile. Your interactions with these features may also be recorded by the third-party. Additionally, they may provide us with information like your name, profile picture, and other details as permitted by their policies. We may use this information for targeted marketing on their platform, in accordance with their policies.

You can manage your privacy settings and opt out of targeted marketing through the settings of the third-party social media platform. Please refer directly to the privacy policies of these companies for more information on their data practices and how they use your information.

Cookies Usage:

At Etalon Concierge, we may employ third-party web analytics services on our digital platforms, as detailed in our Cookies Policy. These analytics providers utilize technologies like cookies and web beacons to assist us in understanding how visitors interact with our websites and mobile apps.

Complaints & Access Requests:

If you have any concerns or complaints regarding the handling or processing of your personal information by Etalon Concierge, please don't hesitate to contact us using the details provided in section 15 below. We take privacy matters seriously and will endeavor to address and resolve any issues promptly and efficiently.

Additionally, if you wish to exercise your rights regarding access to, correction, updating, or deletion of your personal information, or if you wish to restrict or object to certain processing activities, you may submit a Subject Access Request. Upon receiving your request, we will acknowledge it promptly and strive to process it within the timeframes mandated by applicable privacy laws.

Please note that we may need to verify your identity before fulfilling certain access requests to ensure the security of your personal information. In some cases, we may also be legally entitled to deny access to your personal information based on specific exemptions provided by law.

We are committed to transparency and accountability in our data processing practices, and we encourage open communication with our users to ensure their privacy rights are respected and upheld.

Changes to this Privacy Policy:

Etalon Concierge reserves the right to update or amend this Privacy Policy as necessary to reflect changes in our practices, legal requirements, or advancements in technology. Any updates or modifications to this Privacy Policy will be posted on our website, and we will notify you of significant changes by placing a prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your personal information. By continuing to use our services after any modifications to this Privacy Policy, you acknowledge and agree to be bound by the updated terms and conditions outlined herein.